Yes relying solely on channels like a Facebook Page or LINE OA carries risk, since the business doesn't actually own that platform. If the system goes down, the account gets banned, or the platform changes its policies, the business can instantly lose its customer contact channel. A dedicated website also builds credibility that makes customers more comfortable buying, and it's the only channel where a business has full control over SEO and how AI search systems reference it, unlike social media where that control is limited.
GetDigital builds websites specifically for SMEs, ranging from basic corporate sites to ones integrated with E-Commerce, CRM, or LINE OA, tailored to each business's budget and stage of growth.